Reference

How we protect your account and data

Your account and the funds you deposit depend on clear rules we follow every day. We handle your personal information, payment details and withdrawal requests according to policies…

Account ownership verifiedData access on requestWithdrawal security checksDANA, OVO, GoPay, QRIS secure
big88 login How we protect your account and data
REACH OUR TEAM

How to contact us about legal and account matters

Team online

Live Chat

Open the chat widget inside your account lobby. Our team responds to legal questions, data requests and account access issues during support hours. Available to Makassar, Jakarta and nationwide.

Email Support

Send a formal request to our legal mailbox for data access, deletion or account closure. Include your account username and the specific information you need. Responses arrive within 5 business days.

Account Settings

Log into your account, go to Settings > Account & Privacy to review your stored personal data, update contact details, and download your account transaction history anytime.

HOW WE KEEP YOU SECURE

Data handling, cookies and account security practices

Account Verification

When you open an account, we verify your identity with your provided name, date of birth and contact details. Withdrawals trigger re-verification to confirm the payout goes to the registered holder. This protects you from unauthorised access.

Cookie & Tracking Use

We use cookies to keep you logged in, remember your language preference and track which games you play. This helps us personalise your lobby. You can disable non-essential cookies in your browser; session cookies cannot be disabled without logging out.

Payment Data Security

DANA, OVO, GoPay and QRIS payments are processed through encrypted channels. We do not store your payment credentials—only transaction IDs and deposit/withdrawal confirmations. Your bank details stay with your payment provider.

Data Retention Policy

We keep your account data for as long as your account is active. After closure, we retain transaction records for seven years for regulatory compliance, then securely delete personal identifiers. You can request early deletion where law permits.

Account Activity Logs

Every login, deposit, withdrawal and game session is logged with a timestamp. You can view your full activity history in Account > Security > Login History anytime to spot unauthorised access.

Request & Update Your Data

Contact support via the Account Settings page or live chat to request a full data export, update your address or phone number, or ask questions about how we use your information. We respond within five working days.

Legal questions players ask

We collect your name, date of birth, email, phone number, address and payment method to verify your identity, process deposits and withdrawals, and comply with anti-money laundering rules. We also track your game play history and account activity for fraud prevention and support resolution.

Log into your account and go to Settings > Account & Privacy > Download My Data, or email support with your account username. We'll send a complete data export within five business days. This includes your profile, deposit history, game records and any notes we hold about your account.

You can close your account anytime from Settings > Account & Privacy > Close Account. We delete personal identifiers after seven years for regulatory compliance. Request early deletion by contacting support; we'll honour it where local law permits.

Payments are transmitted through encrypted, industry-standard SSL channels. Your payment credentials stay with your bank or payment app—we never store them. We keep only transaction IDs and confirmation records. All deposits and withdrawals are logged for your security.

Check your login history in Account > Security > Login History and contact support immediately via live chat or email. We'll review access logs, verify your identity and lock suspicious sessions. Unauthorised transactions can be investigated within 30 days of your report.

We use session cookies to keep you logged in and functional cookies to remember your language and game preferences. You can disable non-essential cookies in your browser settings. Disabling session cookies will log you out; functional cookies improve your experience but are not required to play.

Our full Terms of Service and Privacy Policy are linked in the footer of every page. We notify you of material changes via email and on-account message before they take effect. You can also request a PDF copy by contacting support.